Refund Policy

1. Why digital products are different

Nothing is shipped and nothing comes back. The moment your payment goes through, you receive the complete 90-page PDF and can save it, import it into an app or print it. There is no way for you to return it or for us to take it back, which is why the situations below are specific rather than open-ended.

Please read the product page before buying. It states clearly that this is a digital PDF, that the dated calendars run August 2026 through July 2027, that the pages are US Letter format, and that a device, stylus and annotation app are not included.

2. When we refund

We will refund you in full in any of these cases:

• The download does not work. The link fails and we cannot get a working file to you.
• The file is damaged or incomplete. The PDF will not open, or pages are missing or corrupted.
• You received the wrong product. What you downloaded is not what you paid for.
• You were charged more than once. Duplicate or accidental repeat purchases are refunded, no questions asked.
• You were charged the wrong amount.
• An unauthorised purchase was made using your payment method.

3. When we cannot refund

Because the file cannot be returned once downloaded, we do not refund for:

• Changing your mind after the file has been downloaded.
• Not having an iPad, tablet, stylus or annotation app — these are clearly stated as not included.
• An annotation app behaving differently from what you expected, or not supporting hyperlinks the way Goodnotes does.
• Printed results you are unhappy with, since these depend on your own printer, paper, ink and margin settings.
• Not using the planner, or deciding later that you do not need it.
• Wanting a different layout, colour scheme or set of pages than the ones shown on the product page.
• Grades, exam results or clinical performance. The planner organizes your semester; it cannot guarantee outcomes.

If you are unsure whether the planner suits how you study, look through the page previews and the full content list on the product page before you buy, or email us first. We would rather answer a question than take a sale that disappoints you.

4. How to request a refund

Email support@emotionalresetguide.com within 14 days of your purchase and include:

• The email address you used at checkout.
• Your Gumroad order number, from your receipt email.
• A short description of the problem, and a screenshot if there is an error message.

We aim to reply within two business days. Requests made well after 14 days are considered case by case, and we will still help with any genuine file or delivery problem at any time.

5. How refunds are processed

• Approved refunds are issued through Gumroad, back to the original payment method.
• Funds usually appear within 5 to 10 business days, depending on your bank or card issuer.
• Refunds are issued in the currency of the original charge. We are not responsible for exchange-rate movements or bank fees.
• Once a refund is issued, your license ends and you must delete your copies of the planner.

6. Gumroad’s role

Gumroad is the merchant of record for your purchase and processes the payment and the refund. Gumroad has its own refund rules and time limits, which apply alongside this policy. If Gumroad’s window has closed, contact us anyway and we will do what we can.

7. Chargebacks

Please email us before opening a dispute with your bank. A chargeback on a digital product takes weeks, costs both sides money and gets resolved more slowly than a direct refund. We have never refused to fix a genuine problem.

Where a chargeback is filed for a product that was delivered and used, we may provide the download and delivery records to the payment provider, and the license to use the planner ends.

8. Your consumer rights

Nothing in this policy removes rights you have under the consumer law that applies to you.

If you are in a country with a statutory cooling-off period for online purchases, note that this right generally does not apply to digital content once download has begun and you have agreed to immediate delivery. By completing your purchase and downloading the file, you agree to immediate delivery and acknowledge that the cooling-off period no longer applies.

9. Contact us

Refund questions, download problems or anything else about your order:

Emotionalresetguide
support@emotionalresetguide.com
emotionalresetguide.com

Email is the fastest way to reach us. We aim to reply within two business days.